Privacy Policy
Last updated: February 4, 2026
Dispatch (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with Australian privacy principles.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or services.
1. Who We Are
Dispatch is a Queensland-based web development studio providing services Australia-wide.
For privacy enquiries, contact:
Email: hello@dispatch.net.au
ABN: 80 446 060 099
2. Information We Collect
We may collect the following information:
- Contact details (name, email address, phone number)
- Business information provided through enquiry or onboarding forms
- Website usage data (via analytics tools)
- Project-related information required to deliver services
We only collect information that is reasonably necessary to provide our services.
3. How We Use Information
We use collected information to:
- Respond to enquiries and communicate with you
- Deliver and manage services
- Process payments
- Maintain records
- Improve our website and services
- Send transactional or service-related communications
We do not sell personal information.
4. Analytics & Third-Party Services
We use third-party services to operate our business, including:
- Google Analytics (website usage insights)
- CRM and form tools (e.g. HubSpot)
- Payment providers (e.g. Stripe, Tyro)
- Hosting providers
These services may process data in accordance with their own privacy policies.
5. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
Client data may be retained for record-keeping and operational purposes. You may request deletion of your data, subject to legal or contractual requirements.
7. Access & Correction
You may request access to, or correction of, personal information we hold about you by contacting us directly.
8. Updates
This policy may be updated from time to time. The latest version will always be available on our website.