These Terms of Service (“Terms”) govern your use of Dispatch Sites’s services. By engaging Dispatch Sites, you agree to these Terms.

1. Services

Dispatch Sites provides website design, development, hosting, and related services as agreed per project or plan.

Specific scope, inclusions, and pricing are defined in written proposals or on the website at the time of engagement.

2. Engagement & Payment

Deposits

A 50% deposit is required to secure a project slot.
Work does not commence until the deposit is received.

Final Payment

The remaining balance is due once the website is live or ready for launch.

Monthly Plans

Monthly plans require a minimum 12-month commitment.
Payments are processed monthly via a third-party payment provider.

3. Refunds

Partial refunds may be issued before work commences, excluding any amount retained for reserving the project slot.
Once work has begun, payments are non-refundable.

4. Scope & Changes

Included Changes

“Small changes” may include:

Text or content edits
Image replacements
Minor layout adjustments

Small changes do not include:

New pages
New features or functionality
Structural redesigns
SEO strategy changes

Limits

Included changes are provided on a reasonable, time-based basis. Additional work is quoted separately.

5. Timelines

The standard delivery timeframe is 7 days from project kickoff, assuming required content and feedback are provided on time.
Timelines pause automatically if client input or approvals are delayed.
Delivery timeframes are targets, not guarantees.

6. Client Responsibilities

Clients are responsible for:

Providing accurate content and materials
Reviewing work promptly
Approving deliverables in a timely manner

Delays may affect delivery timelines.

7. Hosting & Access

Suspension

If a monthly payment is overdue:

A 14-day grace period applies
After this period, hosting and site access may be suspended until payment is resolved

Cancellation & Export

If hosting is cancelled, Dispatch Sites will provide a site export upon request.

We target sub-2 second load times, but cannot guarantee performance due to third-party elements (e.g. tracking pixels).

8. Early Termination (Monthly Plans)

If a client terminates a monthly plan early:

An early termination fee applies
Total payments (including termination fees) will not exceed the equivalent upfront price for the same plan
Fees are calculated based on time elapsed and work delivered

This ensures fairness while covering reserved capacity and completed work.

9. Ownership & Portfolio

Upon final payment, the website’s visual design and content ownership transfers to the client. Dispatch Sites retains the right to showcase completed work for portfolio purposes unless otherwise agreed.

10. Liability

Dispatch Sites is not responsible for:

Business outcomes, traffic, leads, or revenue
Losses caused by third-party services or platforms

Liability is limited to the total fees paid for the services giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia.

12. Contact

For questions regarding these Terms:
Email: contact@dispatchsites.au